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Frequently Asked Questions

Answers to the most common questions before getting started.

How quickly will my website be live?

We launch your website within 7 days of receiving your content.

That includes your site, shop, and everything needed to start taking orders.

When do I start paying?

You start paying at the end of the first month. We build for 30 days, then you're billed monthly for £200/month (or your plan level). This includes build, hosting, and ongoing support.

Monthly billing begins immediately with invoicing at the end of each month.

Is there a contract?

There is a 3-month minimum term to cover the initial build and setup.

After that, everything is flexible month-to-month.

What happens if I decide to stop?

After the first 3 months, you are free to cancel at any time.

We will arrange a smooth handover of your website and data.

What do I get with my website?

Every plan includes:

- A fully functional website and online shop

- A custom admin dashboard

- Unlimited products and content

- Hosting, maintenance, and support

- Everything you need to run your business online

Can I manage the website myself?

Yes. You will have full access to your dashboard where you can:

- Add and edit products

- Update content

- Manage orders

- No technical experience required

Are there limits on products or content?

No. You can add unlimited products, pages, and content through your dashboard.

What does ongoing support include?

Support covers small updates and changes, such as:

- Text edits

- Product updates

- Minor tweaks

Larger changes or new features may require additional work or a higher plan.

Do you handle payments on the website?

Yes. We integrate secure payment systems so you can:

- Accept card payments

- Process orders safely

- Everything is set up and ready to go

Will my website be optimised for sales?

Yes. All websites are built to be conversion-ready, meaning:

- Clear structure

- Fast performance

- Designed to turn visitors into customers

- Higher plans include ongoing optimisation

What do you need from me to get started?

We will need:

- Your business details

- Product information

- Branding (if you have it)

If you do not have everything ready, we will guide you through it.

Do I need to handle hosting or technical setup?

No. We handle:

- Hosting

- Security

- Updates

- Technical setup

- You just focus on your business

Can you customise the website for my business?

Yes. Every site is tailored to your business, products, and goals.

We can also expand functionality as your business grows.

What if I need more support or changes?

You can upgrade your plan anytime or request additional work if needed.

Is this suitable for new businesses?

Yes. This is ideal if you:

- Are just starting out

- Want to test your idea

- Need a professional online presence quickly