Privacy and website enquiries
Information about how JoinWebForge handles contact enquiries, limited marketing reporting and client feedback.
Who handles your information?
WebForge Limited trades as JoinWebForge. For questions about personal information or data rights, contact admin@joinwebforge.co.uk.
Information you submit
When you use our contact form, we ask for your name, email address, optional business name, enquiry type and message. We send that information to our business email inbox so we can respond, discuss requirements and manage possible work. Do not send passwords or payment card details through the form.
Marketing enquiry reporting
A successful enquiry may generate a reference number and a reporting entry containing the date, enquiry type, landing page, campaign labels supplied in the link, and whether the enquiry became qualified or won. This reporting entry does not store your name, email, message or IP address. The reference in our email inbox may allow us to connect the report to your enquiry, so it is treated as pseudonymous rather than fully anonymous information. We do not need advertising cookies to capture these campaign labels.
Why information is used
We process enquiry information to respond to requests, take steps towards a possible contract and manage relevant business correspondence. We use limited campaign and enquiry-status information to understand which services and marketing channels generate useful enquiries. We evaluate the appropriate UK GDPR lawful basis for these activities, including pre-contractual steps and legitimate interests where applicable.
Testimonials and reviews
Clients can be invited to provide feedback. Quotes appear publicly only after an explicit publication choice and an administrative review. Genuine feedback is welcomed regardless of whether it is positive or negative. A client can contact us to discuss withdrawal or removal of previously published feedback.
Security, providers and retention
We use access controls around administrative reporting. Enquiry emails are processed through our email delivery and inbox providers, and website data may be processed by hosting and database providers needed to operate the service. Records are retained only as needed for their purpose, legitimate business records and applicable obligations, subject to periodic review. Exact retention periods should be checked against our business policies.
Your choices and rights
Depending on the circumstances, UK data protection law provides rights to access, correct, erase, restrict or object to processing, and to complain to the Information Commissioner’s Office. Contact us using the email address above to raise a concern or make a request.